Delivery Policy

Thank you for shopping with Rich Life Brand Products. This policy explains when customers can expect physical and digital products.

Physical products

Physical products are processed, shipped, and expected to arrive within 15 business days after an order is placed. Business days exclude weekends and holidays.

Delivery times may be affected by the destination, carrier delays, severe weather, holidays, or other circumstances outside our control. If we become aware of a significant delay, we will make a reasonable effort to notify the customer using the contact information provided with the order.

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Order confirmation and tracking

Customers receive an order confirmation at the email address entered during checkout. Tracking information will be sent when it is available.

Please allow time for a carrier to activate a newly issued tracking number. Customers should contact us if a physical order has not arrived after 15 business days.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped. Additional shipping charges might apply if an order must be resent because an incorrect or incomplete address was provided.

Lost, damaged, or incorrect physical orders

If a physical product arrives damaged or the wrong item is delivered, contact us through our store’s contact page within 7 days of delivery. Please include the order number, a description of the problem, and clear photographs when applicable.

We will review the issue and determine whether a replacement, refund, or other resolution is appropriate under our Return and Refund Policy.

Digital products

Digital books, guidebooks, coursebooks, and other downloadable products are delivered immediately after successful payment, usually through an email, download link, or order-confirmation page.

Digital products are not physically shipped, and no shipping charge should apply to them. Customers are responsible for entering a correct email address and checking their spam or junk folder.

If a download or access link does not arrive, contact us through our store’s contact page with the customer’s name and order number. We will help resend the link or restore access.

Orders containing physical and digital products

When an order contains both types of products, the digital product is delivered electronically after successful payment. The physical product is shipped separately and remains subject to the delivery timeframe stated above.

Contact

Questions about shipping or digital delivery can be submitted through the contact information or contact page provided on our store.

Effective date: September 21, 2026

After reviewing it, click Save. One important detail: each digital product should have physical shipping turned off so Shopify doesn’t ask customers for a shipping address or charge shipping for the download.